Effective Date: July 4, 2024

Hotel Diana (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

Personal Information:
– We may collect personal information that you provide to us when making a reservation, such as your name, email address, phone number, payment information, and any other details necessary to complete your booking.

Automatically Collected Information:
– When you visit our website, we may collect certain information automatically, including your IP address, browser type, operating system, referring URLs, and other technical information.

Cookies:
– Our website uses cookies to enhance your browsing experience. Cookies are small data files that are placed on your device. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

2. How We Use Your Information

To Provide and Improve Our Services:
– We use your personal information to process and confirm your reservations, respond to your inquiries, and provide customer support.
– We may also use your information to improve our website, services, and overall guest experience.

Marketing and Promotions:
– With your consent, we may use your contact information to send you promotional offers, newsletters, and other marketing communications.

Legal and Security Purposes:
– We may use your information to comply with legal obligations, enforce our terms and conditions, and protect the rights, property, and safety of our guests and staff.

3. Sharing Your Information

Service Providers:
– We may share your information with third-party service providers who assist us in providing our services, such as payment processors, email service providers, and IT support.

Legal Requirements:
– We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers:
– In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

 5. Your Rights

Access and Update:
– You have the right to access and update your personal information. You can do this by contacting us using the contact details provided below.

Opt-Out:
– You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in any promotional email we send you or by contacting us directly.

Data Deletion:
– You can request the deletion of your personal information by contacting us. Please note that we may need to retain certain information for legal or administrative purposes.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to read their privacy policies.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date. We encourage you to review this page periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Hotel Diana
NH, Vadakkencherry, Palakkad, Kerala
Phone: 8590281514
Email: info@hoteldiana.in

Thank you for choosing Hotel Diana. We value your trust and are committed to protecting your privacy.